内容来源：https://aibusiness.com/agentic-ai/salesforce-updates-slack-for-ai-era

内容总结：

谷歌云赞助发布：生成式AI应用新趋势——Salesforce将Slackbot重塑为个性化AI助手

在生成式AI浪潮中，企业正积极探索如何将技术融入现有工作流程，以提升效率而非增加负担。近日，CRM巨头Salesforce宣布对其协作平台Slack中的长期功能Slackbot进行重大升级，将其重新定位为一款深度集成于工作场景的个性化AI助手。

此次改造的核心在于，Slackbot不再是一个需要额外学习的新工具，而是无缝嵌入用户已熟悉的Slack环境。它能够直接利用企业在Slack中已有的工具和信息，帮助用户查找答案、管理工作、生成内容、安排会议并执行任务，无需切换应用界面。目前，该功能已面向Business+和Enterprise+客户全面开放。

与市场上同类产品（如微软Copilot）相比，Slackbot的差异化在于其强调“深度个性化”。行业分析师莉兹·米勒指出，该助手的设计并非仅局限于执行指令，更致力于适应每位员工的工作风格与沟通方式，提供高度情境化、个性化的支持，从而帮助用户提升工作质量并主动管理任务。“它让AI工具真正服务于人，而非让人去适应工具。”米勒评论道。

展望未来，语音交互将成为此类AI助手进化的关键方向。米勒认为，下一代助手应支持多模态交互，例如用户可直接通过语音指令询问会议安排或发起后续任务。随着实时对话AI模型的快速发展，融合语音与文本能力的“智能体”体验正迅速走向成熟，这将进一步推动个性化助手向更自然、更人性化的协作模式演进。

Salesforce此次通过Slackbot的转型，展示了企业级AI应用的一条清晰路径：将生成式AI深度整合至现有平台，打造贴合个人工作习惯的智能伙伴，从而让技术真正赋能于人，提升工作体验。

中文翻译：

由谷歌云赞助
选择您的首个生成式人工智能应用场景
要开始应用生成式人工智能，首先应关注能够优化人类信息交互体验的领域。
本次更新的目标是将人工智能技术融入现有工具体系，而非为员工增添额外负担。

当众多企业仍在思考为员工配备个人人工智能助手的意义时，客户关系管理巨头Salesforce于周二宣布，已将Slack中的长期功能Slackbot重新打造为职场个人智能助手。
此次将Slackbot转型为个人智能助手的举措，彰显了Salesforce等供应商正致力于帮助企业以更自然的方式接纳人工智能技术——不是作为需要额外学习的新工具，而是作为无缝集成至现有应用生态的智能延伸。

对Salesforce而言，这意味着为企业提供如Slackbot这样的个人智能助手，使其能够在Slack平台上与企业既有的可信工具及信息流协同工作。用户无需离开Slack界面，即可通过Slackbot获取信息解答、管理工作流程、生成内容、安排会议并执行各项操作。
据Salesforce透露，Slackbot即将成为用户与Agentforce及第三方工具协作的最佳入口。Agentforce作为Salesforce的人工智能平台，可帮助企业构建、部署并管理自主智能代理。目前Slackbot已面向Business+和Enterprise+客户全面开放。

个人智能助手新维度
Salesforce指出，虽然Slackbot与微软Copilot功能相似且存在竞争关系，但二者存在本质区别。
星座研究公司分析师莉兹·米勒表示，Salesforce正通过Slackbot打造一款超越基础任务执行与信息检索的深度个性化智能体："它将个性化设定权交还给使用者，使其更贴合你的工作风格、语音交互偏好及实际需求。"她补充道，该智能助手还旨在帮助用户提升工作质量并实现任务前瞻管理："它提供了一种高度个性化且完全贴合员工具体情境的专属服务模式。"

米勒强调，Salesforce通过Slackbot将人工智能工具转化为提升员工工作效率的赋能者，而非需要额外学习的负担："它支持你按理想方式开展工作，而非受限于人工智能工具或技术栈的既定框架。"

未来演进方向
米勒进一步指出，尽管Salesforce已赋予Slackbot更强的个性化特征，但企业仍需突破文字交互的局限。下一代智能助手将实现语音交互升级，而非仅通过文字响应指令："未来用户应能直接对Slack说：‘下次会议何时召开？结束后请自动安排后续跟进。’"

她以亚马逊Nova 2 Sonic等实时对话人工智能模型为例，说明在客服等特定场景中已实现人机双向语音对话："技术迭代速度惊人，现在已能提供支持语音与文字双通道的智能体体验。这正是个人助手领域快速演进的方向。"米勒总结道："当我们展望未来工作形态时，必然期待智能助手能像人类一样实现多模态、多渠道的融合交互。"

英文来源：

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The update aims to make AI technology part of a collection of existing tools rather than another burden for employees.
As enterprises grapple with what it means for many employees to have a personal AI assistant, CRM giant Salesforce revealed on Tuesday that it has relaunched Slackbot, a longstanding feature in Slack, as a personal AI agent for work.
The shift in retooling Slackbot as a personal AI agent demonstrates how vendors like Salesforce are striving to help enterprises adopt AI technology, not as a new tool they need to learn, but as one that is integrated into the applications they already use.
For Salesforce, this means providing enterprises with a personal AI agent, such as Slackbot, that works with the tools and information that enterprises already use and trust in Slack. Slackbot helps users find answers, organize their work, create content, schedule meetings, and take action, without leaving Slack.
Slackbot will soon be the best way for Slack users to collaborate with Agentforce and third-party tools, according to Salesforce. Agentforce is Salesforce's AI platform that enterprises can use to build, deploy and manage autonomous AI agents. Slackbot is now generally available for Business+ and Enterprise+ customers.
Personal AI Agent
While Slackbot is similar to and competes with Microsoft Copilot, there is a difference, according to Salesforce.
Slackbot is Salesforce's move to create an agent that is deeply personal beyond just performing tasks and finding information, said Liz Miller, an analyst at Constellation Research.
"It turns the personalization directly back on to you so it's more reflective of your work style, what your voice capabilities are and what you're going to ask it," Miller said. She added that the AI agent is also designed to help users improve their work quality and stay ahead of tasks. "It delivers a different type of personalization that is intensely personal and totally contextual to the employee."
With Slackbot, Salesforce turns AI tools into something that makes life easier for employees, instead of something they have to learn, Miller said.
"It's that capability to work in the way you want to work, as opposed to working in the confines that your AI, tools or stack demands that you work," she said.
The Next Step
While what Salesforce is doing with Slackbot makes the AI agent more personal, Salesforce needs to go beyond the written text or written conversation, she continued. Instead of Slackbot responding to directions using text, the next phase will require voice.
"I should be able to say to Slack, 'Hey, when's that next meeting? After that, go ahead and set up a follow-up.'"
She added that some tools, like Amazon Nova 2 Sonic, a speech-to-speech model for real time conversational AI, enable back-and-forth conversation between humans and AI agents in specific settings such as customer service.
"The models are progressing so quickly that they can deliver an agentic, agent experience that is voice and text-enabled. That's where we're starting to see these types of personal assistants move very quickly," Miller said. "When you talk about the future of work, you want to be able to be in your work style as multimodal and multi-channel as you as a human are."